I am blessed you are my client. Since a high-quality experience is my standard, I provide a personalized positive experience to every one of my clients. When you book your appointment, the time is reserved exclusively for you and the entirety of the treatment. Should you need to cancel or reschedule your appointment, I ask that all clients: Cancel or reschedule your appointment at least 24 hours in advance so that your esthetician may have the opportunity to reschedule another client.

Cloud9 Skin Care includes the time of clean up in each service to provide efficient, one-on one sessions and sanitation after EVERY client leaves the room. Timing is everything; And I do not want to infringe upon another client's appointment time and to honor this you must please agree to the following standards:

​​Late Arrivals: I understand that local and freeway traffic can get busy, the parking lot can get hectic, and life can happen. However, please know that if you arrive more than 5 minutes late to please contact your esthetician by text or call. I will always do my best to accommodate your appointment under all circumstances.

Although please note that you may be asked to reschedule and be charged a fee of $30 to the credit card on file if there is not enough time for your treatment experience as a high-quality experience is my standard.

Cancellations & Rescheduling: That occur on the day of your appointment (or less than 24 hours to your appointment) will be charged a fee $30 to the card on file, if there is not a card saved you will be sent an invoice for the fee.

No Show Policy: Clients that fail to show or miss the appointment will be charged a “No Show” fee, which is 60% of the original cost of the scheduled service(s).​

• By having a card on file and reading and understanding the policy, you are giving Cloud9 Skin Care permission to charge your card in the event of a late, cancellation, and/or a no-show.